Troubleshooting sync issues

Are you experiencing an issue with syncing your file?

You may find your answer in these troubleshooting topics.

• Check the error message is not in your bookkeeping system
  Make sure to check the error message is redirecting to check your details in the underlying bookkeeping system such as losing access to the file.

• Error - We were unable to access your data with <bookkeeping system> with credentials used by this sync. Please ensure that the user who set up this sync has full access to the file in <bookkeeping system>

This can occur if your access rights to the file data are accidentally removed or if the connection becomes outdated after a while. Click Reconnect sync to connect again.

Getting more help and support

Contact our support team or log a support call.