AccountRight files may not be visible within Workpapers when using Windows 10
This support note applies to:
- Workpapers (NZ)
- AO Workpapers (AU)
- AE Workpapers (AU)
In Windows 10 when using MYOB Workpapers you may encounter either of the following experiences:
- When attempting to 'Configure a financial data source' within the Client Accounting tab, users may be unable to see any local files within the My Library or Network Library.
- When attempting to open a client who already has a configured AccountRight file within the Client Accounting tab, there are no ledgers visible.
MYOB is investigating this issue.
To resolve this issue, restart the MYOB AccountRight Library service. If the issue persists, restart the computer and, if necessary, reset the network configuration.