AccountRight files may not be visible within Workpapers when using Windows 10

This support note applies to:

Workpapers (NZ)
AO Workpapers (AU)
AE Workpapers (AU)

Article ID: 37603

In Windows 10 when using MYOB Workpapers you may encounter either of the following experiences:

When attempting to 'Configure a financial data source' within the Client Accounting tab, users may be unable to see any local files within the My Library or Network Library.
When attempting to open a client who already has a configured AccountRight file within the Client Accounting tab, there are no ledgers visible.

MYOB is investigating this issue.

To resolve this issue, restart the MYOB AccountRight Library service. If the issue persists, restart the computer and, if necessary, reset the network configuration.

To restart the MYOB AccountRight Library service

If you are unable to access a file from your AccountRight "My Library" (located on your computer) perform the following instructions.

If you are attempting to locate a file on a Network Library, ensure that you perform these instructions on the machine where the AccountRight files are located. If you are unsure please contact your IT Consultant.

From the desktop click the Windows icon and type services.msc then press ENTER. The Services and Management window opens.
Scroll down and locate the MYOB AccountRight Library service. The desired service is located.
Right click on the MYOB AccountRight Library service and select Restart. The nominated service restarts.
Try to perform the task again in MYOB Workpapers.

If this issue persists, restart the computer.

If you are trying to access a Network Library file then you will need to restart the computer where the AccountRight company files are stored.

After restarting the computer, if the issue persists reset your network configuration as described below.

To reset your network configuration

The following link contains instructions that will result in resetting your network configuration. This could result in your network setting needing to be reconfigured after rebooting.

MYOB recommends that the following instructions are performed by your IT Consultant.

MYOB Help Link: AccountRight library service issues