Accounts ledger missing from the list of ledgers to Configure

This support note applies to:

AE Workpapers (AU)
AE Statutory Reporter (AU)
AE Accounts (AU)

Article ID: 36823

In MYOB Accountants Enterprise (AE) Client Accounting, when you attempt to configure an AE Accounts ledger, you may experience the required ledger missing from the drop-down list.

To ensure the required ledgers show in the Configure list:

Ensure all contacts have a "Known As" value
Ensure the client is not a "former" client in the Contacts database

If you're still experiencing the issue, contact us and quote KB 36823.

To update the "Known As" value

To set a Former Contact to be Current

Open Contacts and click the Include former contacts option. The complete Contacts list shows.
Highlight the client code of the client missing from the Configure list and from the File menu, select Properties. The Contact Properties window opens.
Deselect the Former contact option and click OK. The contact is set as current.

MYOB INTERNAL STAFF ONLY

Refer to the INTERNAL KB 28762: How do I change the client code from lowercase to uppercase?

This issue can also occur where there is a blank Client Code in Contacts.