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Accounts ledger missing from the list of ledgers to Configure

This support note applies to:

  • AE Workpapers (AU)
  • AE Statutory Reporter (AU)
  • AE Accounts (AU)
Article ID: 36823

In MYOB Accountants Enterprise (AE) Client Accounting, when you attempt to configure an AE Accounts ledger, you may experience the required ledger missing from the drop-down list.

To ensure the required ledgers show in the Configure list:

  • Ensure all contacts have a "Known As" value
  • Ensure the client is not a "former" client in the Contacts database

If you're still experiencing the issue, contact us and quote KB 36823.

To update the "Known As" value
  1. In AE open any tax return and click the Contacts icon located on the top-left panel of the tax return screen. The Contacts window opens.
  2. Tick Include former clients on the bottom of the screen. Former clients are also displayed in the list.
  3. Double click on a contact where the name appears blank. The Profiles window for the contact opens.
  4. Click the Names button. The Names for window opens.
  5. Enter a name in the Known As field and click OK. The Names for window closes and the Profiles window appears.
  6. Close the Profiles window. The Contacts screen appears.
  7. Repeat Steps 2 to 5 for any other contacts with blank names. The contacts details are now updated.
To set a Former Contact to be Current
  1.  Open Contacts and click the Include former contacts option. The complete Contacts list shows.
  2. Highlight the client code of the client missing from the Configure list and from the File menu, select Properties. The Contact Properties window opens.
  3. Deselect the Former contact option and click OK. The contact is set as current.


Refer to the INTERNAL KB 28762: How do I change the client code from lowercase to uppercase?

This issue can also occur where there is a blank Client Code in Contacts.


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