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Adding a document based on standard and stationery creates two Word documents

This support note applies to:

  • AO Document Manager (AU)
  • AO Document Manager (NZ)
  • AE Document Manager (NZ)
  • AE Document Manager (AU)
Article ID: 27936

In MYOB Document Manager when adding a document (letter, fax, workpaper etc) based on a standard and a stationery, two MS-Word documents may appear: one with the stationery and one with the standard.

This is caused by an incorrect setup of those templates, where bookmarks were not used correctly to join the two documents.

To resolve this issue open the templates in Intranet Administration and add the correct bookmarks.

To open the templates in Intranet Administration and add the correct Bookmarks.

If you are adding a document that will be used in conjunction with other templates, you need to ensure that it includes the specific Microsoft Word bookmarks that are required by MYOB Intranet.  These bookmarks enable you to perform the merge between the Standard document and the Stationery documents. For information on using Microsoft Word bookmarks, refer to the Microsoft Word help.

  • Bookmarks in Standard Documents used for Merge

Two bookmarks are required in the Standard Documents used for Merge.

  1. At the beginning of the standard text, add a bookmark called "BodyStart"
  2. At the end of the standard text, add another bookmark called "BodyEnd"
  • Bookmarks in Stationery Documents

If you are creating Stationery documents, insert a bookmark called "StandardTextMark" where you want the body of the text from the Standard documents to start.

For example, this might be two lines below the header.

  • How the Bookmarks are used in the Merge

During the merge, the text in the Standard document between the "BodyStart" and "BodyEnd" will be inserted after the "StandardTextMark" bookmark in the Stationery document.  Anything in the Stationery document that follows after the "StandardTextMark" bookmark, will appear at the end of the text from the Standard document. 

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