This support note applies to:
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AE Tax Series 6 & 8 (AU)
The following information is only relevant if you use Contacts or Accountants Enterprise (AE) with Compliance Integration to access AE Tax.
To confirm if the AE Tax return has the correct tax agent and tax contact details, from within the AE Tax return click the Properties icon on the toolbar. Click the Staff tab to confirm the Partner, Agent, and Contact details. If these are blank or incorrect you can change this information in the client's profile window, on the Attributes tab.
If the changes made to the client's partner and tax contact do not update in the AE Tax return, then check that the MYOB Administration Centre services are running, and that the <name of database> post process window is running on the database server, where: <name of database> is the name of the AE Tax database. If these processes are not running, start them, if they are, restart the processes.
The <name of database> post process window was formerly known as the MYOB data processing window in AE Tax 6.27/8.11 SP4 and below.
Perform the following on the server where the AE Tax SQL/MSDE database is located.
MYOB INTERNAL STAFF ONLY
Internal Notes:
Solution based on call log 1842383