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Bills or documents sent via email are sent 3 to 4 times to the same client

This support note applies to:

  • AE Practice Manager (NZ)
  • AE Practice Manager (AU)
Article ID: 37419

In MYOB Practice Manager (PM) when sending bills or documents via email you may find that the email may be sent 3 to 4 times to the same client.

To send an invoice or a document
  1. The invoice/document is created in Word;
  2. The invoice/document is then converted to PDF;
  3. Outlook is then opened (if not already);
  4. An email is created with the required template and invoice/document attached and
  5. The email is then sent to the client.

Due to the process involved, when the Send via email option is selected the progress bar displays and it may appear as not responding. If you click Send via email option again, the number of selections is remembered and the document will be emailed multiple times to the same client; depending on how may times Send via email is selected.

To resolve this issue, it is recommended to leave the machine sit until the progress bar disappears and/or when indicated that the process has completed. 

The other reason for seeing multiple emails in a Draft folder in Outlook is that the email is being sent to an invalid email address. To determine whether this is the case, send an email from Outlook and see whether the email bounces back due to an invalid email address.  Where this is the case, the emails should be deleted from the Draft folder.


SR# 119696278479 

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