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Blank Web browser - or Browser with main content information missing

This support note applies to:

  • AO Tax (NZ)
  • AE Statutory Reporter (NZ)
  • Workpapers (NZ)
  • AO Practice Manager (NZ)
  • AO Practice Manager (AU)
  • AO Tax (AU)
  • AE Workpapers (AU)
  • AE Statutory Reporter (AU)
Article ID: 37226

In the MYOB Portal your client (the SME) may experience the following issue Blank Web browser – or Browser with main content information missing when attempting to access the MYOB Portal or view the MYOB Portal correctly.

This issue occurs when the SME is not using one of the latest two (2) versions of the Internet browsers (Firefox/Chrome/IE/Safari).

To resolve this issue
  1. Your SME client is using one of the latest two versions of the above Internet browsers and
  2. Cookies and Java Script is enabled.
JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.