Can't change setting for Print Line Detail/default paragraph view in Stage 3 Billing Wizard
This support note applies to:
- AE Practice Manager (NZ)
- AE Practice Manager (AU)
- AO Practice Manager (NZ)
- AO Practice Manager (AU)
In MYOB Practice Manager you may find within Stage 3 of the Billing Wizard that the Print Line Details were previously changed by a user and they can't change the setting back.
For example, user changed 'Time' to Detailed to create and post a bill and now wants to change back to Summary, the setting may not hold.
- To change the default back to Summary or another preferred default, you need to open the draft bill outside of the Billing Wizard, for example from the Bills tab of a client, and change the option by clicking the Bill Paragraphs button to access these fields. The next time you open the Billing Wizard the option you selected will be the default.
MYOB INTERNAL STAFF ONLY
SR # 11251628315
If the above workaround does not resolve, you need to open up the tables in MS Access if installed on a workstation or via SQL on the server and open the 'Employee' table and search for the employee name experiencing the issue, take a note the EmployeeID.
Next open the 'UserProperties' table and search for this EmployeeID noted down in previous step, you will need to highlight and delete the line Time_Disb_Settings for this employee ID. Close SQL or MS Access.
Test logging back into the Billing Wizard Stage 3, the settings should now be correct.