Cannot run a particular report under Favourites
This support note applies to:
- AO Practice Manager (NZ)
- AO Practice Manager (AU)
- AE Practice Manager (NZ)
- AE Practice Manager (AU)
- AE Tax Series 6 & 8 (AU)
- AE Tax (AU)
In MYOB Accountants Enterprise (AE) or Accountants Office (AO), a user may be able to preview a report under the Reports icon, but may not be able to preview the same report under Reports > Favourites. They will see the error "You do not have permission to run this report. Contact your system administrator".
To resolve this issue, you need to refresh the Task Permissions.
- Follow the menu path: Maintenance > Maintenance Map >Security > Task Permissions. The Task Permissions screen appears.
- Select either Central or Practice Manager at the Product field (the product you select will depend on where they are running the report from).
Expand [+] Smart Reports and clear the box under Allow on the relevant report, click OK and then File > Exit to save changes.
- There are also reports under Other within the Practice Manager product and also under Other within the Central product.
- For Tax reports select Tax at the Product field and clear the box under Allow for the relevant year report category.Log back in and follow the menu path: Maintenance > Maintenance Map > Security > Task Permissions and re-tick the Allow box for the relevant report, click OK then File > Exit to save changes.
Ensure the employee exits out for the change to take effect.
MYOB INTERNAL STAFF ONLY
SR 13638890331