This support note applies to:
- AO Practice Manager (NZ)
- AO Practice Manager (AU)
- AE Practice Manager (NZ)
- AE Practice Manager (AU)
- AE Tax Series 6 & 8 (AU)
- AE Tax (AU)
Article ID: 35894
In MYOB Accountants Enterprise (AE) or Accountants Office (AO), a user may be able to preview a report under the Reports icon, but may not be able to preview the same report under Reports > Favourites. They will see the error "You do not have permission to run this report. Contact your system administrator".
To resolve this issue, you need to refresh the Task Permissions.
To refresh the Task Permissions
- Follow the menu path: Maintenance > Maintenance Map >Security > Task Permissions. The Task Permissions screen appears.
- Select either Central or Practice Manager at the Product field (the product you select will depend on where they are running the report from).
Expand [+] Smart Reports and clear the box under Allow on the relevant report, click OK and then File > Exit to save changes.
- There are also reports under Other within the Practice Manager product and also under Other within the Central product.
- For Tax reports select Tax at the Product field and clear the box under Allow for the relevant year report category.
Log back in and follow the menu path: Maintenance > Maintenance Map > Security > Task Permissions and re-tick the Allow box for the relevant report, click OK then File > Exit to save changes.
Ensure the employee exits out for the change to take effect.
MYOB INTERNAL STAFF ONLY
SR 13638890331