Checking the date and time, language and regional settings on your PC

This support note applies to:

AE Tax Manager (NZ)
AO Assets Live (NZ)
AE Assets Live (NZ)
AO Document Manager (AU)
AO Classic Document Manager (AU)
AO Classic Document Manager (NZ)
AO Document Manager (NZ)
AO Assets Live (AU)
AE Assets Live (AU)
AO Tax (NZ)
AE Statutory Reporter (NZ)
Workpapers (NZ)
AO Practice Manager (NZ)
AO Practice Manager (AU)
AO Workpapers (AU)
AO Statutory Reporter (AU)
AO Tax (AU)
AE Workpapers (AU)
AE Statutory Reporter (AU)
AE Document Manager (NZ)
AE Practice Manager (NZ)
AE Practice Manager (AU)
AE System Release (NZ)
AE System Release (AU)
AE Reporter (NZ)
AE Reporter (AU)
Profiles (AU)
PDF Manager (AU)
AE Document Manager (AU)
AE MAS (NZ)
AE MAS (AU)
AE Investments (AU)
Insolvency (AU)
AE Tax (NZ)
AE Central Database (NZ)
AE Assets (AU)
AO Classic Tax (AU)
AO Classic Practice Management (AU)
AO Classic General Ledger (AU)
AO Corporate Compliance (AU)
AE Assets (NZ)
AE Tax Series 6 & 8 (AU)
AE Tax (AU)
AE Corporate Compliance (AU)
AE Accounts (AU)
PDF Manager (NZ)
AO Classic (NZ)

Article ID: 26639

In MYOB Accountants Enterprise (AE) and MYOB Accountants Office (AO) you may be advised by MYOB support to check the date and time, or language and region settings on workstations.

The location field should be set to English (Australia) or English (New Zealand) for the purpose of correct dates in data entry and printing of reports in date ranges for correct information.

The following information is applicable to Windows 10 operating systems. Instructions may vary on older versions of Windows so please refer to your IT support for assistance.

To check date and time settings

Perform the following steps on a Windows 10 desktop:

Follow the menu path: Press and hold the Windows button and press X on your keyboard menu, and select the Control Panel. Alternatively, search for Control Panel. The Control Panel window appears.
Click Clock, Language, and Region and then Date and Time. Alternatively search for Date and Time. The Date and Time window appears
If the Time Zone is incorrect, click Change time zone... and select the correct time zone from the Time zone drop-down box and click OK to save the change.

To check regional settings

Press and hold the Windows button and press X on your keyboard menu, and select the Control Panel. Alternatively, you can search for Control Panel.
Click Clock, Language, and Region, then click Region. Alternatively search for Region. The Region window appears.
Select the Formats tab and ensure the Format field is set to: English (Australia) or English (New Zealand).
Select the Location tab and ensure the Home Location is set to: Australia or New Zealand.
Select the Formats tab and Additional Settings. The Customize Format window appears.
Select the Date tab and ensure the Short date format is dd/mm/yyyy under the Date formats section. Use the drop-down box to select the correct date format or edit/add the correct date format of dd/mm/yyyy.
Click OK. The Region window appears.
Restart your computer for the changes to take effect.