Asset years missing in Client Accounting for one employee

This support note applies to:

• AO Practice Manager (NZ)

• AO Practice Manager (AU)

• AE Practice Manager (NZ)

• AE Practice Manager (AU)

• AE Assets (AU)

• AE Assets (NZ)

If only one employee in your practice doesn’t see Asset years for all clients in Client Accounting, refresh their my.myob email in AE/AO to resolve this issue.

Refresh an employee’s my.myob email

1. Log in to MYOB AE/AO as an Administrator user with access to editing employee details.

2. Select the Contacts drop-down and choose Employees.

3. Enter the employee's name in the search field and open the employee.

4. Select Edit my.myob details on the Tasks bar.

5. Remove the employee's email at This employee has an MYOB Login and select OK.

6. Select Yes to the confirmation message.

7. Close and reopen the employee.

8. Select Edit my.myob details on the Tasks bar.

9. Add the employee's email at This employee has an MYOB Login: MYOB Login and select OK.

10. Select Yes to the confirmation message.