Common PLS rejections in Tax (2020 and prior)

Article ID: 73007168

We've updated this page with 2020 PLS validation messages.

The ATO is decommissioned AUSkey on 27 March 2020. See AUSkey decommissioning on the ATO website for more details.

There are a number of PLS rejections that the ATO has identified as a known issue. This includes XML03 errors and other rejections. For the full list, see List of PLS/SBR issues

To fix your rejected tax return, follow these 3 steps:

Step 1: Find the error code in the rejection report

Find the error code in your rejection report as shown below.

To view the rejection report

Open the tax return
From the Menu bar select Lodgment > Electronic > PLS reports.

Errors are grouped into 3 categories, and each has its own prefix:

Category

Prefix

Authentication errors

CMN.ATO.AUTH

General errors

CMN.ATO.GEN

Form errors examples:

IITR – Individual tax return
CGTS – Capital gains
CTR – Company tax return
AS – Activity statement

CMN.ATO.<form type>

Step 2: Find your error code in one of these tabs

Click the category tab below to find your error code.

Step 3: Re-lodge or remove the form

When you've fixed the issue, press F3 to validate and complete the form. Then relodge the return.

From the Lodgment Manager homepage, edit the status of the form to be Lodged or In progress. This will remove the return

Open the tax return,

Follow the menu path: Lodgment > Update > I P T C F forms.
Select the default Single Return and click OK.
Click the drop-down list at the Status field, select the required status and click OK.