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Document links not opening after a server migration or when your DM File Store is moved

This support note applies to:

  • AO Document Manager (AU)
  • AO Document Manager (NZ)
  • AE Document Manager (NZ)
  • AE Practice Manager (NZ)
  • AE Practice Manager (AU)
  • AE Document Manager (AU)
Article ID: 34288

In MYOB Document Manager (DM) version, the following error appears when trying to open links to documents in DM after having performed a server migration or moving your DM File Store to another server.


The file store location is not matched.
Expected: SERVER01
Actual: SERVER2

This occurs because the document links created within DM 4.04 does not update to include the new server name. Linked documents within DM created under previous versions of DM will continue to operate successfully.

MYOB addressed this issue in Document Manager, version 4.04 Hotfix (released on 2/11/2012 for AE users and 13/11/2012 for AO users)
Please refer to the my.MYOB Product Downloads page, Australia or New Zealand to download the latest release.

If you are unable to find the hotfix, contact us.


Internal Notes

This hotfix is available on the X: drive (confirmed 30/10/2014) for sites not ready to run a full install.

X:\Products\Solution6\Document Manager\00_Scripts_&_Utilities\DM 4.04\Hotfix 57596

Note:  This hotfix is only for sites using version - please check the version in Help > About > Plugins before sending the fix.

Insert PR #11968511758 

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