This support note applies to:
- AE Practice Manager (NZ)
- AE Practice Manager (AU)
- AE Tax (NZ)
- AE Tax Series 6 & 8 (AU)
- AE Tax (AU)
When uninstalling/re-installing MYOB Accountants Enterprise (AE) Practice Manager workstation/client install, you may receive the error "Error 2343: specified path is empty".
To successfully complete this process, ensure the VPM key exists in the registry and shows the correct value.
On the affected workstation:
- From the Start menu, select Run. The Run window opens.
- Type regedit and click OK. The Registry Editor window opens.
Navigate to the following key: HKEY_LOCAL_MACHINE > SOFTWARE > Wow6432Node > MYOB > VPMIf this key does not exist, right-click on the MYOB key and from the New menu, select Key and call it VPM.
Ensure the DeployFolder string exists and points to the correct Central share; for example \\server\central.If this string does not exist, right-click on the VPM key and from the New menu, select String Value and call it DeployFolder.
- Close the registry.