Error: "A session of "Designer" has been detected. Please close this session in order to continue"

This support note applies to:

AE Reporter (NZ)
AE Reporter (AU)

Article ID: 28133

In MYOB Accountants Enterprise (AE) Reporter, when opening the Reporter Designer you may get the error A session of 'Designer' has been detected. Please close this session in order to continue.

To open AE Reporter without the error:

close any sessions of the Reporter Designer
end the AE Reporter Process.

To close all sessions of Report Designer on the workstation

On you keyboard, press Ctrl + Shift + Esc and follow any prompts. The Task Manager window appears.
For all running instances of Reporter Designer:
1. Select an instance of Report Designer and click Switch To. The Report Designer appears.
2. Close Report Designer.

To end the Reporter Designer process

On you keyboard, press Ctrl + Shift + Esc and follow any prompts. The Task Manager window appears.
Click the Processes tab. The running processes are listed.
Select S6RPLauncher.exe or S6RPLA~1.exe and click End Process. A warning appears.
Click Yes. The process executable is closed.