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Error: "About FileView.Net 2010 logicNP software FolderViewNet2010" when clicking Documents tab

This support note applies to:

  • AO Assets Live (AU)

  • AE Assets Live (AU)

  • AE Statutory Reporter (AU)

  • AO Statutory Reporter (AU)

  • AO Workpapers (AU)

  • AE Workpapers (AU)

  • AO Practice Manager (AU)

  • AE Practice Manager (AU)

  • PDF Manager (AU)

  • AE System Release (AU)

  • AE Reporter (AU)

  • AE MAS (AU)

  • AE Assets (AU)

  • AO Corporate Compliance (AU)

  • AE Corporate Compliance (AU)

  • AE Accounts (AU)

  • Profiles (AU)

  • AE Tax Series 6 & 8 (AU)

  • AE Tax (AU)

  • AO Tax (AU)

Article ID: 94573132

This error happens if you don't use Document Manager.

In MYOB Accountants Office/Accountants Enterprise version 2022.2/5.5.45, you'll see an error About FileView.Net 2010 logicNP software FolderViewNet2010 when clicking the Documents tab for a client.

You might also have a second pop-up window appear with the same error. When you attempt to minimise both pop-up windows, AO/AE will stop responding and crash.

Non DM-error.png  


This issue is fixed in Tax 2022.2 hotfix KB95453210 (Australia).

MYOB INTERNAL STAFF ONLY

SF Parent case 01185815

 

Use any of the workarounds below. 

 

  • Open windows explorer on your computer to add or access the documents. To find where your documents folder is located, see the bottom of the Documents tab

  • Publish to Portal