Error "An invoice has a status of submitted and can not be deleted"

This support note applies to:

AO Practice Manager (NZ)
AO Practice Manager (AU)

Article ID: 37448

In MYOB Accountants Office (AO) Practice Manager (PM) you may receive the error "An invoice has a status of submitted and can not be deleted" when trying to delete a draft bill.

This error can occur when the invoice number has been manually entered on the bill, the invoice number has been previously used in your system and you have Posted the bill from the Draft Bills page.

The following instructions will step through a process to revert the bill status so that the invoice number can be either changed or deleted.

To revert the status of a bill

From within AO Practice Manager, open the draft bill. The draft bill will display the status of Submitted.
Click the Post option. A Non Sequential Invoice Number window appears prompting to re-set the Auto-Counter from here.
Click No. A Post Confirm window appears prompting to "...commit these transactions permanently. Do you wish to continue?".
Click No then change the Invoice number to a number not previously used.

Check for the last used number via Billing > Billing History > All > Search. Click the Invoice No. column header to sort numerically to determine what number to apply to the draft invoice.
Post the bill. A Non Sequential Invoice Number window appears prompting to Re-set the Auto-Counter from here. Click Yes to reset the counter if you need to increment the invoice number from the new number entered in the previous step; otherwise click No to post the invoice using a one-off invoice number.
Click Yes to post the bill/invoice.

You will now be able to change the invoice number or delete the bill.