Error: "Cannot resolve ASIC server name to IP Address"
This support note applies to:
AO Corporate Compliance (AU)
AE Corporate Compliance (AU)
In MYOB Corporate Compliance (CC) you may experience the error "Cannot resolve ASIC Server name to IP address".
This occurs where the internet connection fails because of the incorrect firewall configuration. This Knowledge Base article describes the correct configuration and how to test the ASIC Internet connection.
MYOB INTERNAL STAFF ONLY
When checking the Session log, there is an Archive folder created in the Electronic Lodgement path that contains the same Session Logs as listed in the Session Logs tab in the Lodgement module. When you click Send/Receive, the oldest Session Log is deleted from the Archive folder and similarly the Session Logs tab and a new Session Log generates in its place.
The Electronic Lodgement path is specified in Utilities > Settings > Electronic lodgement path. When Corporate Compliance is integrated with Profiles or Viztopia, the electronic lodgement path is the same as the Database path of Profiles. When Corporate Compliance is non-integrated, the electronic lodgement path is specified by the installer.