Error: "Cannot resolve ASIC server name to IP Address"

1. Press and hold the Windows button and press R on your keyboard. The Run window appears.

2. In the Open field, type cmd, then click OK

3. In the Command prompt, type telnet edge1.asic.gov.au 5610

4. Press Enter. A blank, black dos window appears immediately with the cursor flashing at the left top screen.

If you receive an error message such as "could not open a connection" then the connection is most likely blocked by the firewall. You will need to open up port 5610 in your firewall to allow both inbound and outbound traffic to/from edge1.asic.gov.au and edge2.asic.gov.au.

To lodge to ASIC over the internet, you'll need be able to connect from your workstation to ASIC as follows:

You may need to consult your IT department or IT consultant to assist you with this process

• Open up IP Port 5610 to allow both inbound and outbound traffic

• Remote host names - edge1.asic.gov.au and edge2.asic.gov.au

If the above firewall configuration is not setup correctly you may get errors when connecting to ASIC via ELS. When an internet lodgement session commences, a session log is generated to record the information sent and received from the ASIC EDGE system during that session. The last 20 electronic lodgment session logs are retained and can be viewed in the Session Logs tab of the Lodgments module.

1. From Corporate Compliance, click Lodgment from the Task menu.  The Forms Lodgement window appears.

2. Click the Session Logs tab.

3. Highlight the session log for the relevant date and time, then click View session log from the Task menu. The Lodgement Session Log window appears.

Below is an example of the errors you may have received:

Cannot resolve ASIC server name to IP address.
Error running TCP/IP

or

Edge protocol connecting to ASIC server...
Exception received, closing session
Could not connect to host: Winsock error Number 10060
Error running TCP/IP

Support will not test complex restrictions such as those imposed by a customised ISA server.