This support note applies to:
- AE Tax (AU)
The error can occur if you are using RunCDS Vizpost for integration, and integration is not running, client's details are not created in CDS in System Release.
To resolve the error restart VIZPOST and create the client again or run a resync after ensuring you have a reliable data backup and that all users out of MYOB applications.
- On the SQL server, close if background post process window is running. The window has a last receive datagram with a red or a green light.
- Follow the menu path: Start > All programs > Solution 6 > RunCDSVizpost. The Background post processes window opens again.
Newly created clients will appear in CDS in system services and will be able to create a tax return.
- Follow the menu path: Start > All Programs > Solution 6 > Resync Viztopia to CDS. Resync window opens.
- Click Start. System will start the resync and message will appear Resync has completed successfully.