Error 'ClientFrameWork.exe has encountered a problem and needs to close' trying to access a client

This support note applies to:

• AE Practice Manager (NZ)
• AE Practice Manager (AU)

You may find after raising a bill to write off/on a very large amount of posted WIP on a client within AE Practice Manager (AE PM) that the error 'ClientFrameWork.exe has encountered a problem and needs to close' appears and no one can access this client.

To resolve, access the client, ignore the error message and click into the Billing Wizard, you may find the posted WIP is still appearing, ensure you bill at transaction level, and write the amount off/up again and post.

To ensure you bill at transaction level in Stage Two of the Billing Wizard, ensure there are no headings or groups sitting on the dark grey line, for example, Client, Assignment, Code Type etc, these must all be sitting on the line below.