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Error: CMN.ATO.GEN.EM0001- An unexpected error has occurred

This support note applies to:

  • AO Tax (AU)
  • AE Tax Series 6 & 8 (AU)
  • AE Tax (AU)
Article ID: 39141

Code: CMN.ATO.GEN.EM0001
Summary:An unexpected error has occurred, try again. If problem persists, contact the ATO.

This means that the ATO has identified an error, but is not able to provide the correct rejection message. Re-lodging the tax return will usually trigger a specific rejection message.

If you don't receive any specific error message, contact the ATO Intermediaries and Lodgments service on 13 72 86. For more information refer to Tax agent phone services (Fast Key Code) guide.

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