Error: "Could not find a folder for the supplied pathname" when starting the Background process

This support note applies to:

AE Practice Manager (NZ)
AE Practice Manager (AU)
AE Tax (NZ)
AE Tax (AU)

Article ID: 31287

These instructions require technical expertise

Make sure you know what you're doing and are using one of the products listed. If you're not sure, ask your IT professional or MYOB.

In MYOB Accountants Enterprise (AE) you may see the error "Could not find a folder for the supplied pathname" when starting the integration application - Run CDSVizPost.

To resolve this error, ensure all users have exited out of System Services then run an Integrity check from within System Services > Tools.

To run an integrity check

For further information, including how to run an integrity check for a prior year, refer to Performing an Integrity Check.

MYOB INTERNAL STAFF ONLY

You may also receive the error if you have just upgraded to System Release version 8. To resolve, ensure you have also installed SR DAL 2.0 located under the System Release download page from the My.MYOB support website.