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Error: "Could not find a folder for the supplied pathname" when starting the Background process

This support note applies to:

  • AE Practice Manager (NZ)
  • AE Practice Manager (AU)
  • AE Tax (NZ)
  • AE Tax (AU)
Article ID: 31287

These instructions require technical expertise

Make sure you know what you're doing and are using one of the products listed. If you're not sure, ask your IT professional or MYOB.

In MYOB Accountants Enterprise (AE) you may see the error "Could not find a folder for the supplied pathname" when starting the integration application - Run CDSVizPost.

To resolve this error, ensure all users have exited out of System Services then run an Integrity check from within System Services > Tools.

To run an integrity check
  1. From within AE/AO, follow the menu path: Maintenance > Maintenance Map. The Maintenance Map homepage now appears.

    If you use Contacts with AE Tax Series 6 or Series 8, to access the tax ledger follow the menu path: Tools > AE Tax > Settings.
  2. In the Tasks pane select Tax. The Tax tab now appears.
  3. Click Administration. The Tax 201X window now appears.
  4. From the Utilities menu select Integrity check. The Integrity Check window appears.
  5. Select the Index check and Validate alternate indices options. The options are selected.
  6. Click OK. The Print window appears.
  7. Click Preview. The Integrity Check window appears.
  8. Click Report and repair. The Integrity Check - Indexes results report displays.
  9. Click Close. The Print window appears.
  10. Click Preview. The Integrity Check window appears.
  11. Click Report and repair. The Integrity check - validate A3 and A4 report result displays.
  12. Click Close. The Select return window appears.
Both Indexes and validate A3 and A4 reports displays the issues found and repaired during the integrity check. This includes issues such as orphan and duplicate records. However there are instances where system cannot rectify the issues find during the integrity check which reports as "user to fix", user needs manually delete/edit these returns.

For further information, including how to run an integrity check for a prior year, refer to Performing an Integrity Check.


You may also receive the error if you have just upgraded to System Release version 8. To resolve, ensure you have also installed SR DAL 2.0 located under the System Release download page from the My.MYOB support website. 

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