Error: "Could not find a folder for the supplied pathname" when starting the Background process
This support note applies to:
- AE Practice Manager (NZ)
- AE Practice Manager (AU)
- AE Tax (NZ)
- AE Tax (AU)
These instructions require technical expertise
Make sure you know what you're doing and are using one of the products listed. If you're not sure, ask your IT professional or MYOB.
In MYOB Accountants Enterprise (AE) you may see the error "Could not find a folder for the supplied pathname" when starting the integration application - Run CDSVizPost.
To resolve this error, ensure all users have exited out of System Services then run an Integrity check from within System Services > Tools.
MYOB INTERNAL STAFF ONLY
You may also receive the error if you have just upgraded to System Release version 8. To resolve, ensure you have also installed SR DAL 2.0 located under the System Release download page from the My.MYOB support website.