Skip to main content
Skip table of contents

Error: "DMFile.SentNewEmail A dialog box is open. Close it and try again"

This support note applies to:

  • AO Classic Document Manager (AU)
  • AO Classic Document Manager (NZ)
  • AE Document Manager (NZ)
  • AE Document Manager (AU)
Article ID: 36517

In MYOB Document Manager, the error "DMFile.SentNewEmail A dialog box is open. Close it and try again" may appear when sending emails for approval and when selecting the option to Edit Email Before Sending.

When the error occurs click OK, and navigate to your Drafts folder in Outlook and open the Approval email and click send.

Alternatively, ensure the email to be approved is closed prior to starting the approval process, then highlight the email document via Document Manager and select Approval from the Tasks panel. You are then able to edit the approval email.

MYOB is investigating this issue.


Insert PR #17368329574 


JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.