Error: "Dynamic loading run-time engine has stopped working" during lodgement
This support note applies to:
- AE Tax Series 6 & 8 (AU)
These instructions require technical expertise
Make sure you know what you're doing and are using one of the products listed. If you're not sure, ask your IT professional or MYOB.
Article ID: 35019
When lodging this error can occur followed by an error stating Missing ZIP file 1.zip/1.zip. If you view problem details it may state APPCRASH for crunw32.exe.
This indicates an issue with the recv tax folder in the database location.
To resolve this issue please rename your existing recvtax folder in the database location to recvtax.old and create a new recvtax folder.
To locate your database:
| Product | Location |
|---|---|
| Sites without AEPM | START->All programs->MYOB Accountants Enterprise->Contacts->Help->About->Application details |
| Sites with AEPM | START->All programs->MYOB Accountants Enterprise->Compliance Management->Help->About->Application details |