Error: "Failed to download file from server" when opening documents
This support note applies to:
- AO Document Manager (AU)
- AO Classic Document Manager (AU)
- AO Classic Document Manager (NZ)
- AO Document Manager (NZ)
- AE Document Manager (NZ)
- AE Document Manager (AU)
In MYOB Document Manager you may receive the following error message "Failed to download file from server" when trying to open a document.
This error occurs when the document that you are trying to open contains special characters in file name.
Special characters include - * ? / \ : " < >
To fix the error you will need to edit the name of the file.