Error: "Failed to start \\servername\Central\KMShareit.exe"
This support note applies to:
- AO Document Manager (AU)
- AO Document Manager (NZ)
- AE Document Manager (NZ)
- AE Document Manager (AU)
In MYOB Document Manager (DM) you may experience the following error "Failed to start \\servername\Central\KMShareit.exe. Reason: The process cannot access the file because it is being used by another process" when adding documents.
To resolve this error you need to restart the Document Manager indexing and restart the Document Manager File Store (DMFS) services on the file server.
Where is my Document Manager File Store Server?
For further information refer to the section Determining your Document Manager File Store in Backing up MYOB Document Manager files
MYOB INTERNAL STAFF ONLY
SR # 115395406564