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Error: "Failed to update responsibility details" when updating partner responsibility

This support note applies to:

  • AO Tax (NZ)
  • AO Practice Manager (NZ)
Article ID: 37135

In MYOB Practice Manager, you may see the error "Failed to update responsibility details" when attempting to update the partner responsibility details in bulk via Maintenance > Maintenance Map > Internal > Responsibility Update.

This occurs when you are reallocating clients assigned from the system generated UNSPEC partner to another partner.

The resolution is to manually update the partner on the Responsibility tab of each client. 

When creating new clients it's important to update the partner from UNSPEC to the correct partner responsibility.


 Insert PR# 111806651204

PD reference NZTM-157

This is for New Zealand sites only as they have integration back to AO Classic; both AE & AOPM 

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