Error: "Folder.TOC: Access Denied" or "Warning: Folder TOC could not be written, the folder is not accessible" in MYOB AO

This support note applies to:

AO Tax (AU)

These instructions require technical expertise

Make sure you know what you're doing and are using one of the products listed. If you're not sure, ask your IT professional or MYOB.

Article ID: 36567

In MYOB System Release, when attempting to create a new folder or edit the properties on an existing folder, you may experience the error "Folder.TOC: Access Denied" or "Warning: Folder TOC could not be written, the folder is not accessible".

This means the Table of Contents could not be found or written to.

This error can occur for a number of reasons, such as insufficient permissions, read only attributes, a corrupt TOC file or inability to read the TOC file for any other reason.

Use caution as you will need to ensure you delete the correct files to prevent damaging your system. A full backup is advised and this operation may need to be performed by your I.T Consultant.

SQL Tax Ledger

On the server, go into Control Panel, ensure the view is set to Large icons or Small icons, then click on System Release DAL.
On the Configuration tab, the correct SQL server name is entered.
If this is correct, go to Start > All Programs > Microsoft SQL Server > SQL Server Management Studio. Log in into the MYOBACCT instance and expand the Tax database, then expand Tables.
Right-click and delete the DS6OP021 and DS6OP022 tables. Following this, return to System Release and tab through folder properties, which will recreate this file.

If you still experience the error issue, contact MYOB Support and quote article 36567.