Error: "Folder.TOC: Access Denied" or "Warning: Folder TOC could not be written, the folder is not accessible"

This support note applies to:

• AE System Release (AU)
• AE Tax Series 6 & 8 (AU)
• AE Tax (AU)

These instructions require technical expertise

Make sure you know what you're doing and are using one of the products listed. If you're not sure, ask your IT professional or MYOB.

In MYOB System Release, when attempting to create a new folder or edit the properties on an existing folder, you may experience the error "Folder.TOC: Access Denied" or "Warning: Folder TOC could not be written, the folder is not accessible".

This means the Table of Contents could not be found or written to. For MYOB AE Classic, this is the DS6OP020 file. For SQL Tax the DS6OP022 table and to a degree, DS6OP021.

This error can occur for a number of reasons, such as insufficent permissions, read only attributes, a corrupt TOC file or inablity to read the TOC file for any other reason.

Check the following before troubleshooting the issue further. Consult with your IT if you do not have permission to do this.

• Ensure full permissions over the SOL64 folder are given.
• Ensure the read only attribute is unticked on the SOL64\Ledgers folder.
• If the issue affects a CFS ledger, check the folder properties in System Release and ensure the local and network paths are pointing the correct folder i.e SOL63.
• For SQL Tax ledgers, ensure the SR DAL is started and pointing to the correct server - Troubleshooting SR DAL connectivity

Use caution as you will need to ensure you delete the correct files to prevent damaging your system. A full backup is advised and this operation may need to be performed by your I.T company.

AE Classic Tax Ledger

Navigate to your SOL63 folder and rename or delete the DS6OP020 file. Following this, return to System Release and tab through folder properties, which will recreate this file.

SQLTax Ledger

On the server, go into Control Panel, ensure the view is set to Large icons or Small icons, then click on System Release DAL. Ensure this is started and that, on the configuration tab, the correct SQL server name is entered. If this is correct, go to Start > All Programs > Microsoft SQL Server > SQL Server Management Studio. Log in and expand the Tax database, then expand Tables. Right-click and delete the DS6OP021 and DS6OP022 tables. Following this, return to System Release and tab through folder properties, which will recreate this file.