Error "I/O error in TCF file" when opening a Tax return in AE Tax Series 6/8

This support note applies to:

AE Tax Series 6 & 8 (AU)

These instructions require technical expertise

Make sure you know what you're doing and are using one of the products listed. If you're not sure, ask your IT professional or MYOB.

Article ID: 31838

In MYOB Accountants Enterprise (AE) Series 6/8, you may experience the error "I/O Error in TCF file" when opening a Tax return from within AE.

This issue may occur where the Tax Program Path in the Tax Settings refers to an incorrect location. To resolve this error, you'll need to update the Tax Program Path in the Tax Settings.

Before you begin, you'll need to know the location of System Release. If you are unsure of this location, open Client Compliance for any client and from the Help menu, click About MYOB Client Compliance. Take note of the System Release Path. This should be X:\SOL64 or X:\MYOBAE\AESQL\TAX where X: is the network drive of the SOL64 or TAX folder.

To update the Tax Program Path

From MYOB AE and follow the menu path Maintenance > Tax > Settings.
From the TASKS bar, click Edit connection details, then select the Tax tab.

If you cannot see the Tax tab within Edit connection details, you'll need to turn off TaxProfilesOverride from the Configuration settings. Refer to the next procedure for information.
In the Tax tab, enter the correct location of System Release in the Tax Program Path field. This field is case sensitive.
Click Save, then Close and reopen AE for the changes to take affects.

You can now open Tax returns from within AE.

To turn off TaxProfilesOverride

You will only need to perform this step if you do not see the Tax tab within the Edit connection details window to complete the steps in the procedure above.

From MYOB AE, follow the menu path Maintenance > User Defined > Configuration.
Locate the KeyName TaxProfilesOverride and in the KeyValue field, change the entry to No then press TAB on the keyboard.
Click OK then, to save your changes, log out then log back in to AE. You should now see the Tax tab in the Edit Connection details window.
Make the changes to the Tax Program Path as per the procedure above, then turn on profiles override by following the menu path Maintenance > User Defined > Configuration.
In the Configuration tab, change the KeyValue for TaxProfilesOverride from No to Yes.
Click OK to save your changes.
Log out of AE then log back in for your changes to take affect..

The Tax tab is hidden from Edit connection details.