Skip to main content
Skip table of contents

Error launching Professional Reporter: "5 Invalid procedure call..." after Windows update

This support note applies to:

  • AE Reporter (NZ)
  • AE Reporter (AU)
Article ID: 40536377

When opening AE Reporter, you might see the following error:

Environment Error - 2147220991
Error Launching Professional Reporter
stack: link.mMainLink.Main
5: Invalid procedure or argument.


Microsoft updates have been installed which have a known issue with applications using Visual Basic (AE Reporter uses Visual Basic).

Microsoft is investigating the issue, for additional information please click the links below.

Microsoft statement

After installing this update, applications that were made using Visual Basic 6 (VB6), macros using Visual Basic for Applications (VBA), and scripts or apps using Visual Basic Scripting Edition (VBScript) may stop responding and you may receive an "invalid procedure call error."

Microsoft has fixed the issue for all the Windows updates

For information on each update, click a link and scroll to Known issues in this update table.

Example—fixing KB4512488 on a Windows Server
  1. Click the KB link in the above Windows updates that Microsoft have fixed table.
  2. Scroll down to the Known issue in this update table, and identify which KB Microsoft fixed the issue in, based on your error message.
  3. Go to Microsoft Update Catalog and search for KB4517298.
  4. Click Download for your Windows version.

  5. Use the downloaded file to update Windows.

    If you're not sure how to apply the Windows updates, contact your IT.
  6. If prompted, restart your computer.


Insert PR# 172482022802

SR# 172479132626

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.