Error: "Login failed for user 'MyobLinkedServerUser_AODB1"

This support note applies to:

• AO Practice Manager (AU)
• AO Workpapers (AU)
• AO Statutory Reporter (AU)
• AO Tax (AU)

In MYOB Accountants Office (AO) you may experience the error "Login failed for user 'MyobLinkedServerUser_AODB1" when generating a tax letter.

This error indicates an issue with the MyobLinkedServerUser.

To resolve this error refresh the connection in AO to the SQL database.

To Connect to the tax database

Please have all users exit from MYOB AO prior to performing these steps 

1. Open MYOB AO on the server which hosts the SQL database and follow the menu path: Maintenance > Maintenance Map > Tax > Settings. 
2. Click Connect to Tax database. The Connect to Tax database window appears.
3. Click OK. The connection is re-established.