Error "Microsoft .NET Framework 4.6 failed to install"
This support note applies to:
- AE Tax Manager (NZ)
- AO Assets Live (NZ)
- AE Assets Live (NZ)
- AO Document Manager (AU)
- AO Classic Document Manager (AU)
- AO Classic Document Manager (NZ)
- AO Document Manager (NZ)
- AO Assets Live (AU)
- AE Assets Live (AU)
- AO Tax (NZ)
- AE Statutory Reporter (NZ)
- Workpapers (NZ)
- AO Practice Manager (NZ)
- AO Practice Manager (AU)
- AO Workpapers (AU)
- AO Statutory Reporter (AU)
- AO Tax (AU)
- AE Workpapers (AU)
- AE Statutory Reporter (AU)
- AE Document Manager (NZ)
- AE Practice Manager (NZ)
- AE Practice Manager (AU)
- Timecost (AU)
- AE System Release (NZ)
- AE System Release (AU)
- AE Reporter (NZ)
- AE Reporter (AU)
- Profiles (AU)
- PDF Manager (AU)
- AE Document Manager (AU)
- AE MAS (NZ)
- AE MAS (AU)
- AE Investments (AU)
- FBT (AU)
- AE Tax (NZ)
- AE Central Database (NZ)
- AE Assets (AU)
- AO Classic Tax (AU)
- AO Classic Practice Management (AU)
- AO Classic General Ledger (AU)
- AO Corporate Compliance (AU)
- AE Assets (NZ)
- AE Tax Series 6 & 8 (AU)
- AE Tax (AU)
- AE Corporate Compliance (AU)
- AE Accounts (AU)
- PDF Manager (NZ)
- AO Classic (NZ)
These instructions require technical expertise
Make sure you know what you're doing and are using one of the products listed. If you're not sure, ask your IT professional or MYOB.
MYOB recently advised all clients that up coming software updates would require that you are running Microsoft .NET Framework 4.6, to install this prior to installing MYOB software updates and the recommended way that this could be updated.
When trying to run the Windows update you may experience the error ".NET Framework 4.6 failed to install" which then references a log file. While MYOB does not provide support for Window updates and it's components, we will provide some guidance to assist you with this update.
Please refer to this article for further suggestions on how to troubleshoot this issue.
MYOB INTERNAL STAFF ONLY
IMPORTANT! Don't remote in to fix this issue. We don't support fixing Microsoft issues but we are providing guidance as it does impact the ability to use MYOB software.