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Error: "MPCInstaller.MPCInstaller:MigrateUserPreferences" when opening PDF Manager

This support note applies to:

  • PDF Manager (AU)
  • PDF Manager (NZ)
Article ID: 37468

In MYOB PDF Manager an error appears when trying to open PDF Manager. During the opening process a configuration file is not being approved by some anti-virus software. The error is as follows:

"ERROR: MPCInstaller.MPCInstaller:MigrateUserPreferences: Error accessing configuration file C:\Users\username\AppData\Roaming\PDF Manager\MPCConfiguration.xml Current settings will not be loaded."

MYOB had identified that this error occured with the update of anti-virus software.

MYOB advises that this is not a software issue, please ensure that you update your anti-virus software to the latest release.


Insert PR 121480838498 

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