Error: "Object Reference not set to an instance of an object" when creating a PDF
This support note applies to:
- Workpapers (NZ)
- AO Workpapers (AU)
- AE Workpapers (AU)
In MYOB Accountants Enterprise (AE) and Accountants Office (AO) Workpapers when you use the Create PDF option you may experience the error "Object Reference not set to an instance of an object". This can occur if one or more of the files cannot be successfully condensed into PDF format, for example a large MS Excel file.
If this is occurring for just one client, eliminate it by discovering which document is causing the problem through a process of elimination, as described below.
If the problem is occurring for all clients, disable Protected Mode in Adobe Acrobat Reader. There are instructions on the Adobe website to help with this. Reboot your computer for the change to take effect.