Error: "The Help for this program was created in Windows Help format, which was used in previous versions of Windows and it is not supported..."

This support note applies to:

Timecost (AU)
Profiles (AU)
AE Tax Series 6 & 8 (AU)
AE Accounts (AU)

These instructions require technical expertise

Make sure you know what you're doing and are using one of the products listed. If you're not sure, ask your IT professional or MYOB.

Article ID: 34723

In some MYOB Accountants Enterprise (AE) applications you may experience the error "The Help for this program was created in Windows Help format, which was used in previous versions of Windows and it is not supported in Windows (version)" when you access Help.

The error may also include a hyper link that redirects you to the following Microsoft article KB 917607: Error opening Help in Windows-based programs: "Feature not included" or "Help not supported."

This occurs because the Help for this program was created in Windows Help format, which depends on a feature that is not included in all versions of Windows. However, you can download a program that will allow you to view Help created in the Windows Help format.

Please have your IT support perform this process after a full backup of the registry has been completed successfully.

To download the required file, open Microsoft article KB 917607: Error opening Help in Windows-based programs: "Feature not included" or "Help not supported." and download the WinHlp32.exe file for the relevant Windows release.

If you still experience an error "Cannot display this help file. Try opening the help file again, and if you still get this message, copy the help file to a different drive, and try again" please perform the following steps:

To determine if you are running 32bit or 64 bit operating system

Click Start, then right-click Computer and select Properties. The System window appears.
Review the System type and based on the type, follow the correct steps below to make changes to the registry.

32 bit operating system

Press and hold the Windows button and press R on your keyboard. The Run window opens.
Type regedit and press ENTER. The Registry Editor opens.
Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT The Microsoft key appears.
Right-click onMicrosoft and from the New menu, select Key. New Key #1 appears.
Rename to WinHelp and press ENTER. The WinHelp key appears.
Right-click on the WinHelp key and from the New menu select DWORD. New Value #1 appears.
Rename this to AllowIntranetAccess and press ENTER. AllowIntranetAccess DWORD appears.
Right-click on AllowIntranetAccess and select Modify. The Edit DWORD (32-bit) Value window appears.
Change the Hexadecimal value to 1 and click OK. The Edit DWORD (32-bit) Value window closes.
Right-click on the WinHelp key again and from the New menu select DWORD. New Value #1 appears.
Rename this to AllowProgrammaticMacros and press ENTER. AllowProgrammaticMacros DWORD appears.
Right-click on AllowProgrammaticMacros and select Modify. The Edit DWORD (32-bit) Value window appears.
Change the Hexadecimal value to 1 and press OK. The Edit DWORD (32-bit) Value window closes.
Attempt to launch Help from the application.

64 bit operating system

Press and hold the Windows button and press R on your keyboard. The Run window opens.
Type regedit and press ENTER. The Registry Editor opens.
Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\MICROSOFT The Microsoft key appears.
Right-click on Microsoft and from the New menu select Key. New Key #1 appears.
Rename to WinHelp and press ENTER. The WinHelp key appears.
Right-click on the WinHelp key and from the New menu select DWORD. New Value #1 appears.
Rename this to AllowIntranetAccess and press ENTER. AllowIntranetAccess DWORD appears.
Right-click on AllowIntranetAccess and select Modify. The Edit DWORD (32-bit) Value window appears.
Change the Hexadecimal value to 1 and press OK. The Edit DWORD (32-bit) Value window closes.
Right-click on the WinHelp key again and from the New menu select DWORD. New Value #1 appears.
Rename this to AllowProgrammaticMacros and press ENTER. AllowProgrammaticMacros DWORD appears.
Right-click on AllowProgrammaticMacros and select Modify. The Edit DWORD (32-bit) Value window appears.
Change the Hexadecimal value to 1 and press OK. The Edit DWORD (32-bit) Value window closes.
Attempt to launch help from the application.

If the issue still occurs after completing the registry changes above, please add the website server name to the zone settings.

To add the server to the zone settings

Open Internet Explorer and from the Tools menu, select Options. The Internet Options window appears.
Click the Security tab. The Security options appear.
Click on Local intranet then click Sites. TheLocal intranet window appears.
Click Advanced. The zone security websites list appears.
Type the root of the mapped network drive where the application is installed; for example M:\ in the Add this website to the zone: field and click Add. file://servername appears in the list of Websites where servername is your servers host name. Note: If you receive a message that the entry exists in another zone and do you wish to move it to the Intranet zone, click Yes. Also, if you receive a message that the site is already in the Intranet zone, then please confirm the steps above have been all completed correctly.