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Error: "The SBR Sender Server Service has encountered an error authenticating..."

This support note applies to:

  • AO Tax (AU)
  • AE Tax Series 6 & 8 (AU)
  • AE Tax (AU)

These instructions require technical expertise

Make sure you know what you're doing and are using one of the products listed. If you're not sure, ask your IT professional or MYOB.

Article ID: 38653

In MYOB Tax version 2016.3 when using PLS (CloudAuth) to lodge you may experience following error when attempting to lodge:

"The SBR Sender Server Service has encountered an error authenticating the lodging employee or communicating with PLS Server. All processing for all users will be suspended for 5 minutes"

This error indicates that your proxy server could be blocking the SBR Sender Server Service. 

To add the Proxy server
  1. Navigate to: c:\program files (x86)\MYOB\SBRSender\Server\Service\DATABASE folder. Where DATABASE is your database name folder.
  2. Highlight MYOB.Tax.Sbr.SbrSender.Server.HostService.exe.config open in notepad.
  3. Within the last configuration section add the following text where bold and edit to add your own proxy servers address and port:
    <defaultProxy useDefaultCredentials="true">
    <proxy proxyaddress="http://PROXY_ADDRESS:PORT" bypassonlocal="True" />



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