Error: "The service cannot be started, either because it is disabled or because it has no enabled devices associated with it" when installing AO
This support note applies to:
- AO Practice Manager (NZ)
In MYOB Accountants Office (AO) during the installation, when AO gets to the pre-check stage of the installer (this occurs right after selecting a database to convert and before licensing), you may get an error stating that the MYOB AO Classic data has serious errors.
Upon closer inspection, looking into the log file, the log file references the error "The service cannot be started, either because it is disabled or because it has no enabled devices associated with it".
This issue will also prevent SQL from installing if you choose not to convert AO Classic data.
This error occurs if the Windows Management Instrumentation (WMI) service is stopped and the Startup Type is set to Disabled.