Error: "The transaction file for this client "X:\BK5\"CLNTXX".TXT" does not exist." when importing from BankLink

This support note applies to:

AO Classic (NZ)

These instructions require technical expertise

Make sure you know what you're doing and are using one of the products listed. If you're not sure, ask your IT professional or MYOB.

Article ID: 35421

When importing from BankLink you may get an error dialog box saying:

"MYOB Accountants Office asked for transaction data for client ""<BankLink ID>"". The transaction file for this client "X:\BK5\"<BankLink ID>".TXT" does not exist. You must run the Other Functions > Extract Data option in BankLink before importing"

If the message you receive has quotations around the BankLink ID in the path of the text file then the BKcaSys.exe in your BankLink folder is the old DOS utility (16-bit) and is the cause of the issue.

To fix this error, BKCASYS.EXE and replace your existing bkcasys.exe file.