Error: "Unexpected system error contact system admin or contact support" when logging into AE/AO

This support note applies to:

• AO Tax (AU)

• AE Tax Series 6 & 8 (AU)

• AE Tax (AU)

In MYOB Accountants Enterprise (AE) or Accountants Office (AO) you may experience the error "Unexpected system error contact system admin or contact support" when logging into MYOB AE/AO.

This issue occurs when the Tax Settings do not contain a correctly configured tax database.

To resolve this issue enter the correct Tax Database Name and Tax Program Path in Maintenance > Maintenance Map > Tax > Settings.

If you continue to experience this error, contact us and quote KB 38729.

MYOB is investigating this issue.