Skip to main content
Skip table of contents

Error: "Unexpected system error contact system admin or contact support" when logging into AE/AO

This support note applies to:

  • AO Tax (AU)
  • AE Tax Series 6 & 8 (AU)
  • AE Tax (AU)
Article ID: 38729

In MYOB Accountants Enterprise (AE) or Accountants Office (AO) you may experience the error "Unexpected system error contact system admin or contact support" when logging into MYOB AE/AO.

This issue occurs when the Tax Settings do not contain a correctly configured tax database.

To resolve this issue enter the correct Tax Database Name and Tax Program Path in Maintenance > Maintenance Map > Tax > Settings.

If you continue to experience this error, contact us and quote KB 38729.

MYOB is investigating this issue.

MYOB Internal Notes:

Check log file %AppData%\MYOB\ClientFrameWork\Clientframework.log for details.

Insert PR# 145783719572 

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.