Skip to main content
Skip table of contents

Error: "Update license (API status code 422) unprocessable entity"

This support note applies to:

  • AO Workpapers (AU)
  • AO Statutory Reporter (AU)
  • AE Workpapers (AU)
  • AE Statutory Reporter (AU)
Article ID: 38700

In MYOB Accountants Enterprise (AE) and MYOB Accountants Office (AO) users may experience the error "Update license (API status code 422) unprocessable entity" when creating a new MYOB AE/AO Ledger or when migrating from one of the following ledgers:

  • AE Accounts
  • AE MAS
  • AO Classic General Ledger (AO GL)

If you are experiencing this error, contact us and quote KB 38700.

MYOB Internal Notes:

This error occurs when MYOB Essentials Cashbook has not been removed from list of Assets on the Account and MYOB AE/AO Ledger has been installed.

To resolve this error you will need to upgrade MYOB Essentials Cashbook to MYOB AE/AO Ledger on the Account in Archie.

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.