Error: "Value cannot be null" when attempting a Bulk Refresh of IRD data, or via the IRD Download Schedule
This support note applies to:
- AO Tax (NZ)
- AO Classic (NZ)
In MYOB Accountants Office (AO) Tax Manager you may experience the following error when attempting a Bulk Refresh of IRD Data, or via the IRD Download Schedule:
"Agency name: [practice name]
error: Value cannot be null
Parameter name: collection"
This error can occur when the incorrect Agency IRD number and Online services login and password are recorded in MYOB AO Tax Manager under Maintenance > Maintenance Map > Tax > Maintain Agencies.
To resolve this error, you will need to check and correct the Tax Agency Details.