Error: "You can only access this feature from the computer on which MYOB AE/AO server was installed" when backing up
This support note applies to:
- AO Practice Manager (NZ)
- AO Tax (AU)
- AE Practice Manager (NZ)
- AE Practice Manager (AU)
When backing up from MYOB Accountants Enterprise (AE) or Accountants Office (AO) from a workstation you may experience the error "You can only access this feature from the computer on which MYOB AE/AO server was installed".
This error occurs when going through Maintenance > Backup > Backup Now or Schedule Backups from a workstation.
To successfully perform the backup, go to the server where MYOB AE or AO was originally installed.
If you are on the server and the error appears, this indicates there may be settings missing from the server's registry. Please contact us.
MYOB INTERNAL STAFF ONLY