Error: "You do not have permission to access this feature"

This support note applies to:

AE Practice Manager (AU)
AE Tax Series 6 & 8 (AU)
AE Accounts (AU)

Article ID: 28659

In MYOB Accountants Enterprise (MYOB AE) the following error message "Access Denied. You do not have permission to access this feature. This feature is restricted to the groups <group names>. Contact your System Administrator for details" may appear when launching the following products from within MYOB AE:

Client Compliance;
Tax;
BAS or
Accounts.

The error will appear if you are not a member of a group that has been given permission to access a feature that has been secured.

The default setting in MYOB AE is to allow all employees access to all MYOB AE features. In the Compliance Management module you can amend which features are restricted and add, delete or change the employee groups and members. This allows you to restrict access to modules or menus for a limited group of employees.

The first step in setting security within MYOB AE is to create security groups then allocate employees to those security groups. Once the security groups are established, you can add restricted features, allocating to them one or more security groups. The above error message indicates the employee is not a member of a group who has access to the restricted feature MYOB Client Compliance. Additionally, to launch accounts, you need access to the restricted feature Open Accounting Ledger.

To add an Employee to a Security Group

The instructions below use the example of adding the employee John Citizen to the Office Admin group.

At your Windows desktop, follow the menu path: Start > Programs > MYOB Accountants Enterprise > Compliance Management. The Compliance Management screen appears.
Double-click the Security Features icon. The Security Settings screen appears.
Click Groups. The Security Groups screen appears.
Select the Office Admin group from the dropdown list. The list of Non Members and Group members are displayed for that group.
Select John Citizen from the Non Members field and click Add. The name John Citizen appears in the Group Members field.

To add a Group to a Restricted Feature

The instructions below use the example of adding the group Office Admin to the feature Client Compliance, giving access to the Office Admin group.

At your Windows desktop, and follow the menu path: Start > Programs > MYOB Accountants Enterprise > Compliance Management. The Compliance Management screen appears.
Double-click the Security Features icon. The Security Settings screen appears.
Select MYOB Client Compliance from the Restricted Features field. The Available Groups and Allow Access To listing appears.
Select Office Admin from the Available Groups and click Add. Office Admin appears in the Allow Access To field.
Repeat step 4 to add additional groups, if applicable.

Repeat steps 3 and 4 for the restricted feature Open Accounting Ledger, if applicable.

After performing the tasks above, if the error continues, contact us and quote KB 28659.