Error: "You do not have permission to send a message on behalf of the specified user" when sending an email from Outlook

This support note applies to:

• AO Document Manager (AU)
• AO Classic Document Manager (AU)
• AO Classic Document Manager (NZ)
• AO Document Manager (NZ)
• AE Document Manager (NZ)
• AE Document Manager (AU)

In Microsoft (MS) Outlook you may experience the following the error "You do not have permission to send a message on behalf of the specified user" when clicking Send or Send Team Email.

This issue can occur under the following circumstances:

• The user experiencing the error does not have full permission to the specified users inbox and/or
• When users have multiple inboxes configured in their MS Outlook and do not have full permission to manage all of them.

MYOB advises that this matter relates to the users permissions in MS Outlook. To correct this the user or users will need to have their permissions to these inboxes modified.

To fix the error

Please refer to your IT Consultant to ensure that the user or users experiencing this error have full permission to the specified users inbox.