Error: "Your nomination with the online (cloud) software provider does not contain the correct Software ID"

This support note applies to:

Article ID: 38393

In MYOB Tax when using PLS (CloudAuth) to lodge, you may encounter returns being rejected with the following message:

Summary: Your nomination with the online (cloud) software provider does not contain the correct Software ID.

This indicates that the ATO Access Manager website does not contain the correct SoftwareID.

To fix the issue

Click on Authorise Agents in the Lodgment Manager homepage Tasks panel to ensure you have the correct SoftwareID
Enter the correct SoftwareID in the ATO Access Manager website. For details now how to enter the SoftwareID, refer to the video PLS: Configuring Agents contained in Setting up Tax using PLS

MYOB INTERNAL STAFF ONLY

Insert PR# 138556617140

Not to be fixed