Exporting report to MS Excel freezes or the spreadsheet isn't created

This support note applies to:

• AO Tax (NZ)
• AO Practice Manager (NZ)
• AO Practice Manager (AU)
• AO Tax (AU)
• AE Practice Manager (NZ)
• AE Practice Manager (AU)

In MYOB Accountants Enterprise (AE) or Accountants Office (AO) when previewing a report and selecting any of the Export to Excel options, the system may freeze and no information displays.

 To resolve this issue you need to ensure there is no forward or back slashes  '/' '\' in the Title of the report.