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Fixing blank emails after profiling into Document Manager with Office 2016

This support note applies to:

  • AO Document Manager (AU)

  • AO Document Manager (NZ)

  • AE Document Manager (NZ)

  • AE Document Manager (AU)

Article ID: 38008

In MYOB Document Manager (DM), you may get blank email content when you create, save or profile an email.

This may happen if you use Microsoft Office 2016 without the latest Office updates from Microsoft.

To fix the blank emails

Update Office 2016 to at least version 16.0.6965.2053.