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How do I create an email based on an Intranet standard?

This support note applies to:

  • AO Document Manager (AU)
  • AO Classic Document Manager (AU)
  • AO Classic Document Manager (NZ)
  • AO Document Manager (NZ)
  • AE Document Manager (NZ)
  • AE Document Manager (AU)
Article ID: 31391

In MYOB Document Manager you have the ability to create an email using a standard from the Intranet. However, you may experience that the contents of the email does not appear.
The following instruction will assist with bringing in the contents of the standard.

You can only select standards with Microsoft Word based document types to be inserted into the body of an email message.

Example:  Letter, Form, Minutes, Fax, etc.

How to create an email based on an Intranet standard

Perform the following instructions from within Microsoft Outlook:

  1. Place the cursor in the body of the new message and choose Std Text from the Document Manager Toolbar. The Select Standard Item window opens.
  2. Browse and highlight the standard you want to insert and click OK. The Standard Text appears.
If you select the MSG format as your email standard you will experience an error. For further information on resolving that issue, refer to KB 32953: Error The specified intranet document is in a different file format when using an email standard from Intranet.
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