This support note applies to:
- AE Accounts (AU)
For MYOB Accountants Enterprise (AE) Accounts, you may need to provide the AE Accounts ledger data to an MYOB representative in order to investigate occurrences in the data.
You need to identify the unique file name given to the specific client's dataset as well as the location where this file is stored.
To do this, open Client Compliance and from the Tools menu, select Client File Maintenance. Type ACT in the file group then type V for Verify. The location and file name information appears at the bottom of the window.
Open MYOB AE and open the relevant client. The client details tab opens.If you use Contacts, open Contacts and continue from step 3.
Click Client Compliance in the Tasks pane.
From the Tools menu, select Client File Maintenance.
Type ACT in the File Group field and press ENTER. The details for the client's accounts files appear.
Type V in the Selection field and press ENTER. The message "No error on c:\Data\MYOB\000001.act" appears where 000001 is the unique file name for the selected client.
This is the location and the name of the MYOB AE Accounts file, for example 000001.act. The files in this location also refer to other products; for example in c:\Data\MYOB\ are:
MYOB AE Assets
Assets Year End information
Assets integration entries
Assets Conversion/tests log
MYOB AE Reporter
Reporter client level customisations and
MYOB AE Accounts
General Ledger data
Where 000001.act represents the unique file name for the selected client as identified from the Client File Maintenance Verify process.
No further processing is required to export the data from MYOB AE Accounts. If you are familiar with compressing files, MYOB recommends that you zip them into one single file. You may elect to send all or just the file relevant to the issue, certain files in the list above may not exist if you do not have that module or if the client in question does not have Assets or Reporter.
Create a support request on my.myob and attach this file. Once you've completed the support request, you'll get a confirmation email, and we'll get back to you with a response as soon as we can.